"Once they leave, they're gone. So can we keep them engaged digitally?"
The example from our conversation: a mother is counselled for free in a public hospital, given medication that works, and checked up on. Her baby is HIV-negative at one month and at six months, and positive at eleven. She had stopped her medication because she was depressed.
Everything medical was in place. What failed was her mental health, after she left the clinic, where nobody could see it. That's why mental health sits beside general health as an equal, and why the app is about the months and years between clinic visits.